Why Engaged Customers are Your Best Customers: Facts & Figures on the Value...
12ahead recently featured this article by Rosetta Consulting’s Nick Hahn, Chetna Bansal and Kara Schnoes, discussing the “Customer Engagement from the Consumer’s Perspective” white paper. The original...
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Customer Expectations in 2015: Tech Matters
As part of an ongoing series, Rosetta asked its top thought leaders about what customers expect from brands in 2015 and how those expectations have changed. In this first installment, our executives...
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Customer Expectations in 2015: Use Context
As part of an ongoing series, Rosetta asked its top thought leaders about what customers expect from brands in 2015 and how those expectations have changed. In this second installment, our executives...
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Customer Expectations in 2015: Delivering on Expectations
As part of an ongoing series, Rosetta asked its top thought leaders about what customers expect from brands in 2015 and how those expectations have changed. In this third installment, our executives...
View ArticleHow to Make the Move from Loyal Customers to Engaged Customers
12ahead recently featured this article. The original piece can be found here. What should businesses strive for? Loyalty? Customer satisfaction? Brand advocacy? In a world fragmented by media and...
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A Day in the Life of 8 Rosetta Team Members
Over the past two months, we invited eight Rosetta team members take over our Instagram feed and show us a day in their lives. We learned that no matter where you’re based, Rosetta always has a little...
View ArticleNexus OS: Deeper Insights for a More Personalized Journey
At Rosetta, we firmly believe that true customer engagement is a one-on-one relationship that comes from knowing exactly what each customer wants and delivering contextually relevant experiences that...
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Customer Engagement by the Numbers: Rosetta and L2 Examine the Keys to...
It’s one of the most important questions facing marketers: “How can I forge deep, lasting relationships with my customers that drive bottom-line growth?” Customer engagement agency Rosetta and business...
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Focusing on the Moments Will Lead to a Lifetime of Engagement
12ahead recently featured this article by Steve Gatto, Partner at Rosetta, on how marketers can make the most of every customer interaction and drive long-term engagement. The original piece can be...
View ArticleSelling on Social: The Next eCommerce Golden Goose
I have an obsession with finding and buying things online, as attested to by the pile of Amazon Prime boxes under my desk. Like most shoppers — 74%, according to Sprout Social — I rely on social media...
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